Case Study &

Strong client relationships are important to us as they are a key part of our success. Read about some of the work Novo-K has delivered and get in touch if you have any questions:

Independent Age

Independent Age approached Novo-K to respond to a competitive tender. They were seeking an organisation to develop a complete procurement approach encompassing process, systems, training, and post procurement contract management.

British Yearly Meeting- Quakers

Novo-K Client Quakers

BYM approached Novo-K their Procurement Business Partner to help them go to market and procure a new outsourced payroll provider.

Aquanima- Santander

With our longstanding relationship with the bank, both in the UK and Spain, we were asked to build a tailored training programme to begin the team’s development journey and support Aquanima’s strategic objectives. 

Parkinson’s UK

Novo-K Parkinson Charity

We were approached by Parkinson’s UK to review their expenditure. Their largest expense was their Print Fulfillment and Distribution services.

The Children’s Society

Novo-K were approached by The Children’s Society for support and guidance on Travel Management as their organisation’s use of travel had become extensive and inconsistent, meaning opportunities to be more efficient and save money were being lost.

St Helena Hospice

St Helena Hospice approached Novo-K as they already had a 5-year plan to reposition themselves to make the organisation self-sustainable through multiple revenue streams and moving away from the 80/20 funding split, but needed some support.

British Yearly Meeting - Quakers

Novo-K Client Quakers

We first met the BYM team in 2016 when they attended the Procurement Foundations course, we ran with NCVO.  Following this training BYM embarked on their Procurement Journey putting in place structure and controls.

In 2018, we were approached to review the set-up and provide recommendations on achieving best practice and moving up the procurement maturity curve.

Orchid – Fighting Male Cancer

Orchid fighting male cancer logo

Orchid relocated in 2015, and experienced issues with their IT and telecommunications, including poor quality of service. They approahced us to support with procuing the right IT services

Stats & Savings


Savings on IT support


Reduction in Spend fragmentation


Reduction in invoice frequency


Savings achieved on a new booking system


“Novo-K successfully delivered SMARTtraining workshops for our UK Procurement Team. They deliver a highly professional service and we thoroughly enjoyed working with Kavita.”

Vanessa Taibo

Operations Director, UK Santander

‘A huge thank you to Kavita Cooper MCIPS Chartered and the Novo-K Procurement Solutions for their support. They helped review and analyse our expenditure to highlight opportunities to save money, which included IT equipment. They then provided support to identify suitable suppliers, including ones that align with our values and desire to contribute to a circular economy, connecting us with excellent, reputable and quality suppliers. Highly recommend working with Kavita and her team who have provided excellent customer service! Thank you and we look forward to working with you in the future and forging relationships with other great suppliers.” 

Ajay Bhatti

Director of Digital Strategy, Holme Grange School

“Novo-K completed a spend analysis for CFG providing clarity over our key supplier expenditure. The report highlighted opportunities to both save money and improve efficiencies.  The Novo-K team walked us through the data analysis, sharing recommendations and offering guidance on next steps. This information will be used to plan and deliver cost transformation activities, so that we can continue to support our membership. We found the Novo-K team involved with us to be professional, thorough and knowledgeable.

Rui Domingue

Director of Finance & Operations, CFG

Kavita and her team at Novo-K have the skills, resources and experience to support organisations with everything from individual projects to providing a fully functioning procurement support team. At The Children’s Society, we have benefitted from their clear and plain-speaking approach and flexibility in adapting to our evolving needs.

Paul Robbs de la Hoyde

Finance Director, The Children Society

“We were very impressed with Novo-K throughout the RFP. The process of investigation into the supply chain, gaining insight into the individual suppliers and their capabilities enabled Novo-K to rationalise, delivering best value and service whilst also simplifying supplier management for the Client.”

Duncan Marrison

Managing Director, Mosaic Fulfilment Solutions

Oxfam attended our EXPOSED!?! Training Course:

“I’d recommend attending similar events on data security and risk from suppliers because it gives you an opportunity to learn from an expert on a subject of interest and share best practice experience with your peers in other organisations…”

Phil Perkins

Head of Procurement, Oxfam

In September 2017, we ran two workshops at eWorld: Procurement & Supply sharing our #SMARTprocurement model and demonstrating how collaboration within organisations can make a difference with our tools and templates.

“I found the Novo-K workshop at eWorld very helpful. I am already using some of the tools they shared to promote procurement within my organisation.”

Jenny Pearmund

Procurement Category Manager, CGL - Change, Grow, Live

Novo-K have been our key partner in procurement development. Kavita was key in helping us to find a solution to our needs by listening closely and feeding back to us.

Lisa Kiew

Head of Finance and Resource, Quakers in Britain

“Novo-K completed a number of risk assessments on our key suppliers to determine the impact of COVID-19. They also investigated the supplier’s approach to data protection, GDPR and how they go about conducting their own supply chain assessments. They presented their report findings and recommendations, so we had the opportunity to discuss the results in more detail. We found the output of the work very insightful and it will help further develop our contract management function. Novo-K were very professional and represented us well with the suppliers. It was a pleasure to work with the Novo-K team, they were approachable, knowledgeable and helpful“

Dominic Tarn MCIPS

Operational Procurement Manager, The Salvation Army

Novo-K has recently conducted a Risk and Assurance of Supply Assessment for us. They applied their expertise and knowledge which provided us with the insight to deal with the identified risks. They were very professional in their approach and were a pleasure to work with..”

Wayne Bell

Head of Procurement & Contract Management, The Royal British Legion

“Kavita from Novo-K has been an amazing help to us at Volunteering Matters in sourcing pro-bono help to procure both ICT and finance system changes. In common with many in the voluntary sector, we need resource and expertise to help us build better infrastructure to serve the communities who rely on the volunteering we facilitate. Kavita has the vision to see beyond commercial needs to bring together procurement experts and charities to help create long term and meaningful impact.”

Michael Joseph

Chief Finance Officer, Volunteering Matters

“Kavita and her team are really approachable and happy to discuss procurement at all levels. So even if this is an area you dont specialise in you are made to feel comfortable and are able to lean about a diverse area in laymans terms.”

Siobhan Edwards

Events Manager, The Clare Foundation

We were so grateful to Michelle for her expert project managing of our warehouse transition project. She led this work brilliantly, ensuring risks were identified and managed, the tasks carried out in good time, and there was excellent project reporting to senior leaders.

Mark Russell

Chief Executive, The Children Society

“Novo-K is helping COATS to drive down the cost of maintaining goods and services where being a smaller organisation can make developing strong supplier relationships harder to achieve.”

John Barnes

Chairman, COATS

“I worked with Kavita, as her business development contact while she was procuring a new TMC, on behalf of her client. Firstly, Kavita is a pleasure to work with. She has truly mastered the art of harnessing a genuine and professional relationship with whom she comes into contact with. She is innovative, forward thinking and her commitment and hard work far outweighs her remit. Her friendly but ‘hard bargaining’ technique ensures suppliers feel empowered to offer competitive rates, as we can see the true value of a partnership with whom she recommends. On a personal level, I am inspired by Kavita’s driven attitude to her career. She is becoming quite the trailblazer to women especially, making it abundantly clear that anything is possible, when you have the right attitude.”

Amy Edmonds

Clarity Travel

“As part of our COVID-19 risk monitoring, we asked Novo-K to conduct risk assessments on our key suppliers. Utilising Novo-K’s resource, we were able to complete this activity without impacting on our team’s capacity, as they did the bulk of the work! Novo-K produced a comprehensive report which they then shared with us (through a virtual meeting), allowing us to discuss each supplier and important next steps.  Along with getting a better understanding of the risks, we were able to ascertain how our suppliers perceived us and how we could improve the relationship. Novo-K’s team were able to utilise their expertise and understanding of the charity sector to provide useful insight. The team were approachable and helpful throughout the process.”

Rui Domingues

Director of Finance & Operations, CFG

“Kavita and Novo-K were employed by my charity Livability when I was Procurement Lead there. I have no hesitation in recommending Kavita for any role that she feels that is appropriate for her. I found Kavita to be knowledgeable in her role of consultant advisor, adding this to her verve and intelligence the project she was employed to assist in was concluded to acclaim and success. She and her company were diligent and timely with responses to questions and statements too. I would employ Kavita in any project in the 3rd Sector that requires expertise and experience in the procurement function.”

Ian Kirsch

Head of Procurement, Liveability

“At Maudsley Charity we have been impressed with Novo-K, who helped connect us to an excellent company for our stationary needs. The communication with the Novo-K team was smooth and timely, and they took the time to really understand our needs. We’re looking forward to a good relationship with the new company, who we would not have found without Novo-K.”


Maudsley Charity