Case Studies

Strong client relationships are important to us as they are a key part of our success. Read about some of the work Novo-K has delivered and get in touch if you have any questions:

Novo-K Client Quakers

Independent Age

Independent Age provides older people, their families and carers with clear, free and impartial advice on issues that matter: health and care, money and benefits, social health and wellbeing. Independent Age’s 3-year strategy focuses upon…



Novo-K Client Quakers

British Yearly Meeting- Quakers

Britain Yearly Meeting (BYM) is a church, a charity and a company To support BYM with this end-to-end tender, we followed our Sourcing2SupervisionTM process…



Santander (Aquanima)

Aquanima is part of Grupo Satander. The business provides procurement, cost analysis and vendor strategies to the bank and external clients across the globe…



Parkinson’s UK

Parkinson’s UK are a charity dedicated to driving better care, treatments and quality of life for those suffering with Parkinson’s disease


The Children’s Society

The Children’s Society was founded in 1881 and continues to be the largest Children’s charity in the UK – making children’s voices heard


St Helena Hospice

St Helena Hospice helps patients, families and carers around North East Sussex deal with incurable illness, helping patients live well and die with dignity and choice…



Britain Yearly Meeting (BYM) is a church, a charity and a company: the charity supports the church, and the company supports the charity. BYM’s overarching purpose and vision is to guide all of the charity’s…





Orchid is the UK’s leading charity working to save men’s lives from male cancer through a range of support services, education and awareness campaigns and a pioneering research programme…




We were so grateful to Michelle for her expert project managing of our warehouse transition project. She led this work brilliantly, ensuring risks were identified and managed, the tasks carried out in good time, and there was excellent project reporting to senior leaders.

Mark Russell

Chief Executive, The Children Society

“Novo-K completed a spend analysis for CFG providing clarity over our key supplier expenditure. The report highlighted opportunities to both save money and improve efficiencies.  The Novo-K team walked us through the data analysis, sharing recommendations and offering guidance on next steps. This information will be used to plan and deliver cost transformation activities, so that we can continue to support our membership. We found the Novo-K team involved with us to be professional, thorough and knowledgeable.

Rui Domingue

Director of Finance & Operations, CFG

“I worked with Kavita, as her business development contact while she was procuring a new TMC, on behalf of her client. Firstly, Kavita is a pleasure to work with. She has truly mastered the art of harnessing a genuine and professional relationship with whom she comes into contact with. She is innovative, forward thinking and her commitment and hard work far outweighs her remit. Her friendly but ‘hard bargaining’ technique ensures suppliers feel empowered to offer competitive rates, as we can see the true value of a partnership with whom she recommends. On a personal level, I am inspired by Kavita’s driven attitude to her career. She is becoming quite the trailblazer to women especially, making it abundantly clear that anything is possible, when you have the right attitude.”

Amy Edmonds

Clarity Travel

Novo-K has recently conducted a Risk and Assurance of Supply Assessment for us. They applied their expertise and knowledge which provided us with the insight to deal with the identified risks. They were very professional in their approach and were a pleasure to work with..”

Wayne Bell

Head of Procurement & Contract Management, The Royal British Legion

Oxfam attended our EXPOSED!?! Training Course:

“I’d recommend attending similar events on data security and risk from suppliers because it gives you an opportunity to learn from an expert on a subject of interest and share best practice experience with your peers in other organisations…”

Phil Perkins

Head of Procurement, Oxfam

In September 2017, we ran two workshops at eWorld: Procurement & Supply sharing our #SMARTprocurement model and demonstrating how collaboration within organisations can make a difference with our tools and templates.

“I found the Novo-K workshop at eWorld very helpful. I am already using some of the tools they shared to promote procurement within my organisation.” 

Jenny Pearmund

Procurement Category Manager, CGL - Change, Grow, Live

“Novo-K successfully delivered SMARTtraining workshops for our UK Procurement Team. They deliver a highly professional service and we thoroughly enjoyed working with Kavita.”

Vanessa Taibo

Operations Director, UK Santander

‘A huge thank you to Kavita Cooper MCIPS Chartered and the Novo-K Procurement Solutions for their support. They helped review and analyse our expenditure to highlight opportunities to save money, which included IT equipment. They then provided support to identify suitable suppliers, including ones that align with our values and desire to contribute to a circular economy, connecting us with excellent, reputable and quality suppliers. Highly recommend working with Kavita and her team who have provided excellent customer service! Thank you and we look forward to working with you in the future and forging relationships with other great suppliers.” 

Ajay Bhatti

Director of Digital Strategy, Holme Grange School

Novo-K have been our key partner in procurement development. Kavita was key in helping us to find a solution to our needs by listening closely and feeding back to us.

Lisa Kiew

Head of Finance and Resource, Quakers in Britain

Kavita and her team at Novo-K have the skills, resources and experience to support organisations with everything from individual projects to providing a fully functioning procurement support team. At The Children’s Society, we have benefitted from their clear and plain-speaking approach and flexibility in adapting to our evolving needs.

Paul Robbs de la Hoyde

Finance Director, The Children Society

“We were very impressed with Novo-K throughout the RFP. The process of investigation into the supply chain, gaining insight into the individual suppliers and their capabilities enabled Novo-K to rationalise, delivering best value and service whilst also simplifying supplier management for the Client.”

Duncan Marrison

Managing Director, Mosaic Fulfilment Solutions

“Kavita from Novo-K has been an amazing help to us at Volunteering Matters in sourcing pro-bono help to procure both ICT and finance system changes. In common with many in the voluntary sector, we need resource and expertise to help us build better infrastructure to serve the communities who rely on the volunteering we facilitate. Kavita has the vision to see beyond commercial needs to bring together procurement experts and charities to help create long term and meaningful impact.”

Michael Joseph

Chief Finance Officer, Volunteering Matters

“Kavita and her team are really approachable and happy to discuss procurement at all levels. So even if this is an area you dont specialise in you are made to feel comfortable and are able to lean about a diverse area in laymans terms.”

Siobhan Edwards

Events Manager, The Clare Foundation

“Novo-K approached us a few months ago, offering to carry out a pro-bono risk assessment of our top suppliers, as part of their RASA – Risk and Assurance of Supplier Assessments scheme. Kavita and Wendy from Novo-K were really helpful, supported us in identifying which suppliers to choose for this assessment, they were very flexible when thinking on our end changed and added additional questions to their usual forms specific to WWF-UK to help us gain deeper insight.

Novo-K communicated with us and our suppliers professionally and presented their findings to us in a sleek and informative way, talked us through their processes and results and gave great advice on our supplier relationship management process.

Overall, we really enjoyed working with Novo-K and drawing on their expert knowledge on supplier management, and can highly recommend engaging Novo-K” 

Tim Lowe

Head of Procurement, WWF UK

“Novo-K is helping COATS to drive down the cost of maintaining goods and services where being a smaller organisation can make developing strong supplier relationships harder to achieve.”

John Barnes

Chairman, COATS

“Novo-K completed a number of risk assessments on our key suppliers to determine the impact of COVID-19. They also investigated the supplier’s approach to data protection, GDPR and how they go about conducting their own supply chain assessments. They presented their report findings and recommendations, so we had the opportunity to discuss the results in more detail. We found the output of the work very insightful and it will help further develop our contract management function. Novo-K were very professional and represented us well with the suppliers. It was a pleasure to work with the Novo-K team, they were approachable, knowledgeable and helpful“ 

Dominic Tarn MCIPS

Operational Procurement Manager, The Salvation Army

“As part of our COVID-19 risk monitoring, we asked Novo-K to conduct risk assessments on our key suppliers. Utilising Novo-K’s resource, we were able to complete this activity without impacting on our team’s capacity, as they did the bulk of the work! Novo-K produced a comprehensive report which they then shared with us (through a virtual meeting), allowing us to discuss each supplier and important next steps.  Along with getting a better understanding of the risks, we were able to ascertain how our suppliers perceived us and how we could improve the relationship. Novo-K’s team were able to utilise their expertise and understanding of the charity sector to provide useful insight. The team were approachable and helpful throughout the process.”

Rui Domingues

Director of Finance & Operations, CFG

“Kavita and Novo-K were employed by my charity Livability when I was Procurement Lead there. I have no hesitation in recommending Kavita for any role that she feels that is appropriate for her. I found Kavita to be knowledgeable in her role of consultant advisor, adding this to her verve and intelligence the project she was employed to assist in was concluded to acclaim and success. She and her company were diligent and timely with responses to questions and statements too. I would employ Kavita in any project in the 3rd Sector that requires expertise and experience in the procurement function.”

Ian Kirsch

Head of Procurement, Liveability

“At Maudsley Charity we have been impressed with Novo-K, who helped connect us to an excellent company for our stationary needs. The communication with the Novo-K team was smooth and timely, and they took the time to really understand our needs. We’re looking forward to a good relationship with the new company, who we would not have found without Novo-K.”


Maudsley Charity