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NOVO-K Case Studies


The Children’s Society

About the organisation:

The Children’s Society was founded in 1881 and continues to be the largest Children’s charity in the UK – making children’s voices heard. They campaign for changes to laws and policies, tackle unfairness and protect vulnerable children from harm.

What help did they require?

Novo-K were approached by The Children’s Society for support and guidance on Travel Management as their organisation’s use of travel had become extensive and inconsistent, meaning opportunities to be more efficient and save money were being lost.

The breadth of the programme required investigation of all the methods of travel, from booking travel and accommodation, to how a travel management company would integrate and manage the services for them.  Significantly, a core requirement was to manage the duty of care for those who were travelling.

The Children’s Society wanted to engage with a specialist procurement consultancy that understood the unique challenges of the sector and have the experience to tackle the organisation’s exacting requirements.

How did we do it?

The initial discovery phase undertaken by Novo-K was to understand the existing travel arrangements, gather the new requirements and identify the objectives of the stakeholders.

Novo-K made a point of taking The Children’s Society on the journey by involving them in the process to understand the benefits of using a Travel Management Company and how it would be integrated into their existing procedures, whilst also exploring alternative in-house options.

Once an approach was agreed and a decision made to use a travel management company, The Children’s Society used our SMARTtender ‘Sourcing2Supervision’ methodology.  This involved market analysis and provided The Children’s Society with a choice of companies that met the requirements, including:

  • Expertise and experience working with charities
  • Matching values and culture to The Children’s Society
  • User friendly booking systems
  • Centralised management for processes and costs
  • Ensure the ‘Duty of Care’

The results:

Novo-K was responsible for the demonstrations of prospective online tools, comparing ease of use, management and comparable costs. Site visits gave the opportunity for The Children’s Society to see first-hand how the companies matched their culture and values, hearing about employment diversity, mental health awareness and team collaboration.

Novo-K’s solution provided The Children’s Society with all the market research, information and options to make an informed decision on a Travel Management Company that would meet their needs.

“Your specialist procurement suggestions from the beginning, through to RFQ, and then supporting with questions/queries at the suppliers’ presentation to enable a decision to be made was great. The regular smart report update, telephone catch ups to keep us in the loop and to check status of project or any developments made the journey a smooth one.”